Frequent questions
Collapsible content
Do all products have free shipping?
Those products designated by CRISTALERÍA LA Única will have FREE shipping, with the corresponding legend in the product publication. Keep in mind that delivery time may vary if the Origin or Destination zip code corresponds to extended areas or remote points, as well as the charge for the guide itself.
When is the shipment made?
All shipments are made the next business day from Monday to Friday, if there is a holiday, it is moved to the next business day.
What parcels do you use for your shipments?
Shipments are made mainly through DHL , FedEx and Estafeta , among others; Packages not mentioned will be assigned according to the area.
What means do you use to ship freezers and/or stoves?
We have agreements with freight companies to be able to offer excellent shipping options to our buyers.
What is the delivery time of a package?
Delivery time is 2 to 5 business days in the local area; In the case of an extended area, the delivery time is 8 to 10 business days.
Can express shipping be done?
Yes, express shipments can be made with an additional cost, which is calculated according to the type of product and the delivery area.
